Frequently Asked Questions

Pyramid Heating and Cooling has served the Greater Portland and Bend areas for over 20 years. We know that choosing the right HVAC solution for your home or business can raise many questions. 

That’s why we’ve compiled answers to the most common inquiries about our heating, cooling, and indoor air quality services in Multnomah County, Deschutes County, and the surrounding areas. Whether you’re wondering about energy-efficient systems, routine maintenance, or emergency repairs, our expert team is here to help you stay comfortable year-round. 

Frequently Asked HVAC Questions

Browse our FAQs for clear, reliable information from trusted local HVAC professionals. If you don’t see your question here, feel free to contact us directly—we’re always happy to help!

Is Pyramid Heating & Cooling insured and bonded?

Yes! We are fully licensed, bonded, and insured for your protection and peace of mind.

Do you offer financing for new HVAC systems?

Absolutely! We offer 0% financing options with low monthly payments through trusted lenders to make comfort affordable.

Which HVAC brands do you supply and install in Portland and Bend, OR?

We’re a proud Carrier® Factory Authorized Dealer. We meet Carrier’s highest standards for service, installation, and customer satisfaction, and offer expert guidance on the most energy-efficient and reliable Carrier HVAC solutions available. 

We also supply and install high-performance systems from Mitsubishi Electric throughout the greater Portland and Bend regions.

What air conditioning and heating brands do you service?

Our experienced technicians service all brands of air conditioners, heat pumps, furnaces, and other HVAC equipment, ensuring you get expert help regardless of your system type.

Do you have HVAC maintenance subscriptions or service agreements?

Yes! Our Pyramid Comfort Club offers exclusive benefits like:

• Priority scheduling
• Discounts on repairs and products
• Peace of mind that your system is running efficiently

Do you offer 24/7 emergency HVAC service in Portland or Bend, OR?

Yes! We provide 24/7 emergency heating and cooling services throughout the greater Portland and Bend regions to keep your home safe and comfortable—any time, any day.

How quickly can I get HVAC service near Portland or Bend, OR?

You can book your HVAC service online to view our soonest availability. We work hard to respond quickly and accommodate your schedule. Our team is available to provide expert HVAC services throughout the greater Portland and Bend regions, including cities like Gresham, Milwaukie, West Linn, Prineville, and Sisters, OR.

Do you offer free estimates?

Yes! We provide free estimates for all HVAC installations.

Do you provide HVAC warranties?

We offer standard workmanship and product warranties, with extended warranty options available for purchase.

Do you offer duct or dryer vent cleaning in Portland, OR?

Yes, we offer professional dryer vent cleaning and duct cleaning services throughout the greater Portland region—from Happy Valley to Lake Oswego—to improve air quality and system efficiency.

How do I prevent my AC drain line from clogging?

Regular HVAC maintenance helps prevent clogs. Installing a water alert system adds extra protection against overflows.

Can you help with indoor allergies? Our family has really bad allergies, and we are trying to find a product that will help us with that. 

We offer indoor air quality (IAQ) testing and IAQ product installation in Multnomah County, Deschutes County, and surrounding areas. From installing air scrubbers, humidifiers, dehumidifiers, and HEPA air filters to installing whole-home filtration systems, we have the tools and expertise to improve the air in your home.  

Do you have any special promotions on air purification systems?

Yes! We offer air purification systems and exclusive indoor air quality promotions through our maintenance plans.

Where is my air filter located, and what size is it?

The location and size of the filter vary by system—some may have more than one. Contact our team for help identifying the correct filter(s) for your HVAC unit.

How do I adjust my thermostat?

Adjusting your thermostat depends on your model—some are Wi-Fi-enabled and can be controlled via smartphone, while others require manually adjusting the temperature or setting the schedule. If you need assistance setting your thermostat, reach out, and we’ll guide you.

Can you install a thermostat I purchased online?

Yes, we can install a thermostat you purchased elsewhere. Please note that there is a service fee for the installation and no warranty on third-party thermostats.

Do you work on boiler or hydronic systems in Bend, OR?

Yes, we service boiler and hydronic systems in the greater Bend area, including Redmond, Sunriver, and Terrebonne. 

Contact Pyramid Heating & Cooling

At Pyramid Heating & Cooling, we believe that informed customers make the best decisions for their comfort and safety. We hope this FAQ page has answered your questions about our HVAC services, products, financing options, and maintenance plans. 

Whether you’re looking for a new air conditioning system, routine maintenance, or 24/7 emergency repairs in Multnomah County or Deschutes County, our licensed and insured team is here to help. We proudly serve homeowners and businesses in Hillsboro, Tigard, La Pine, and throughout the greater Portland–Bend area with top-quality service backed by years of experience and trusted brands like Carrier and Mitsubishi. 

Still have questions? Don’t hesitate to contact us at (503) 416-2201 or schedule your appointment online. Pyramid Heating and Cooling is committed to keeping your home comfortable, your air clean, and your HVAC systems running at peak performance—season after season.