Repairs and MAintenance
Hours of Operation:
Service Hours 8am – 6pm, Monday through Friday
24 hour emergency service is available
Qualified Technicians
NATE Certified (North American Technician Excellence)
Attend regular factory training for many different types and brands of equipment. In uniform, Photo ID badges, professional, courteous and knowledgeable about heating and air conditioning.
Repairs
Nobody enjoys it when their heating or cooling equipment breaks down. It is usually when you need it the most. Pyramid Heating & Cooling offers several plans to help you avoid those inconvenient breaks in service. If your equipment does break down, be assured that we are prepared with trained and certified staff that can quickly, efficiently and cost effectively repair or replace your equipment as needed.
Before you call for service…
Here are some tips that you can try before you call for service. We love to take care of our customers, but some of these tips may help you avoid a service call, saving you discomfort, time and money.
Check:
- Thermostat: check the batteries, and that it is mounted correctly on the base.
- Breakers: Are any circuit breakers tripped?
- Access Doors: Are they on securely? Most doors have safety switches that must be engaged for furnace to operate.
- Filter: 1” filters should be replaced every three months
- Smell gas? If necessary, leave the house immediately and call NW Natural Gas @ 800-882-3377 (or your gas provider) from a safe location. DO NOT operate any electrical devices or switches, or use any open flames if you smell gas.
- Is the gas valve turned on at the furnace? Has any work been done lately at your home?
- Turn the system off at thermostat. Wait 2-3 minutes and turn it back on. Listen to what happens. Do you hear clicking, but no ignition? Does the blower come on and nothing else? No sounds from furnace at all?
- If resetting your system is a regular event, then safety features within the furnace are telling you there is something wrong and your system should be checked by a professional from PHC.
- If none of these get your system operational, call Pyramid Heating & Cooling at (503) 786-9522 for repairs.
What is a Diagnostic Charge?
Pyramid Heating & Cooling charges a diagnostic charge to have a technician come to your home and diagnose a problem with your heating or cooling system. This charge covers travel time to your home and the time necessary for the technician to perform a complete service evaluation of the system. Once this evaluation is complete, the technician will thoroughly discuss their findings, and your options with you. They will provide you with a written estimate for any recommended repair or replacement options. It is your option whether or not to move forward from that point. We do not bill on a “time and materials” basis. We utilize “flat rate pricing” for your repairs. You do not have to worry about how long it will take to complete a repair. Be assured we will take the time necessary to complete the repair correctly. |
