Customer Satisfaction Survey

It is very important for us to get honest feedback from our customers. We care about you and how we handled your project. We welcome your comments, good or bad. We take your input seriously and use your comments as part of a continuous improvement program.

We offer three convenient ways for you to provide your feedback.

1. You may do it online through the Carrier Website at www.tellcarrier.com/wecare (You will need our Dealer ID Number which is 74196)
   
   
2. Online Adobe Acrobat Reader PDF form on Pyramid Heating & Cooling website >> click here
   
   
3. Paper hard copy form: We leave you a paper survey along with your owner’s manuals that you can complete and mail in.

If you would like to download the survey in Adobe Acrobat Reader PDF format and mail or fax it in please >> "right click here"

We welcome you to select which ever method is more convenient for you. Either way, we appreciate your business.

Important Warranty Notes:
Carrier equipment comes standard with a 1 year labor warranty and 5 year parts warranty. It is very important that you, the homeowner, register your equipment with Carrier. You must do this within 90 days of when your equipment was installed. When you do so, it doubles your parts warranty to 10 years on most equipment! Pyramid Heating & Cooling offers enhanced warranty package options to cover the labor charges as well from years 2-10, giving you a true “No Worries” warranty program. See your professional Sales Consultant for the details.

In order to fully protect your factory warranty and your investment in your new equipment, we recommend you change your filters regularly and purchase an annual Preferred Customer Care agreement with Pyramid Heating & Cooling that will assure your equipment is maintained to manufacturer’s specifications, operating at peak efficiency. See your professional Sales Consultant or contact our Service Department for the details.