Testimonials

Don’t take it from us. Read what our customers are saying.

Your satisfaction is paramount to our success and we are very appreciative when customers take their time to provide feedback.

We take great pride in providing excellent customer service and welcome all comments which are taken seriously and utilized as part of our continuing education and training program.

What customers are saying about us:

On time, pleasant, and efficient. Excellent service. Joe M., 10/23/2017 (Yelp)

We have a routine maintenance contract with them. We like them they are all A's. We have worked with them since we have had this house which as been a few years. Stephanie F., 10/14/2017 (Angie's List)

I need to replace my manufactured home heat pump and furnace. Got estimate from one company; their estimator spent 10 minutes here, said he would send estimate in two days, but I had to call after a week. Pyramid's guy, Dave, was here over two hours, asked me my needs and goals, showed me options with pros and cons of each, and left me with a bid that day. Chose Pyramid to do the work. They should be here in a week. Kate B., 10/9/2017 (Facebook)

For the fourth year, at our request, Deon of Pyramid Heating and Cooling completed the annual furnace and heat pump maintenance program under our two-year maintenance contract with Pyramid, which includes changing the air cleaner filter. We're now assured the heating and cooling system are working efficiently for the upcoming winter season. As usual, Deon did a bang up job. We highly recommend Pyramid Heating & Cooling and also Deon, a friendly professional who is punctual and gets the work done as advertised. Thanks, Deon. John V., 10/4/2017 (Google)

The capacitor turned out to be bad so they replaced that. The tech arrived a little early, which was nice, worked efficiently and was very professional. Debbie S., 9/21/2017 (Angie's List)

Dean was out Wednesday to do the annual checkup of my Mitsubishi mini split system. He was right on time and was very courteous and helpful and even cleaned the outside unit. It has been a pleasure dealing with Pyramid ever since I had the system installed in 2012. Marilyn R., 9/18/2017 ( Google)

I'm very happy with the service from Pyramid. We have an unusual hydronic heating system for heating the house and hot water that few other technicians have seen. One company told us that our entire hot water heater would need to be replaced because they could not find a part that would work. The replacement would have cost between $7500-9000. Pyramid was able to fix the hot water heater, service the entire unit, and fix some other problems with the system that landed us around $1300. It's still a hefty bill, but it also saved us thousands of dollars in replacement costs. I'll be using them from here on out. Sarah P., 9/17/2017 (Yelp)

Great, Professional and informational. Kathi A., 8/28/17 (Angie's List)

Brian informed us what he was going to do. Let us know we needed a new water heater. Made an appointment to install. Was great to work with. Would use this company again and tell others about the good service. Susan R., 8/15/17 (Facebook)

Deon came to service my furnace and did an incredibly thorough job, not just with the actual work, but in describing and explaining everything in terms a total novice (that would be me) could understand. He was knowledgeable about every part and described its condition, its likely age, and when/how it would need to be replaced. I have a lot of confidence in Pyramid knowing that he's on the team, and I've already asked for him specifically for my next appointment. Monica T., 8/14/17 (Google)

Big shout out to Spencer and Pyramid Heating for coming through when, on the hottest few days in 10 years, we came home from dinner to find the air conditioner had quit. Recommend service contract as they know your equipment AND they take care of you in emergencies like this. Had it fixed before it was 85 the next morning. Sj H., 8/4/17 (Yelp)

They put a new AC unit in and it works great. Couldn't be happier Adam R., 7/14/17 (Google)

Corrected in 1/2 hour. Totally professional job. Keith also gave me lots of info on a/c problems and
new freon regulations. 5 stars James C., 7/12/17 (Angie's List)

Great service, from the dispatchers to the technicians! Wouldn't think of using anyone else. Becky D., 7/7/17 (Facebook)

Excellent customer service! The technician, Jason, was awesome to work with! Explains everything in detail. He went above and beyond. Thank you!! Kelley G., 6/28/17 (Yelp)

Pyramid came yesterday to do our spring AC service. Their tech was on time, courteous and professional. Took time to explain what he was doing & best way to maximize system. I also appreciated small things like putting booties over his shoes so he wouldn't track dirt into our home and emailing receipt to us when he finished. Overall very satisfied with Pyramid and plan to continue to utilize for our heating/cooling needs. Robert L., 6/14/17 (Google)

I have a rare form of baseboard heating operated by a boiler in my 60 year old home. It was time for a checkup and MICHAEL B diagnosed it ina heartbeat but warned that due to past neglect it needed to be rebuilt for a staggering sum. He ordered the parts and came today and got it all back together in half the time and for less than he quoted. How could I not give this young man at Pyramid 5 stars? He was the best. Janet L., 6/7/17 (Facebook)

fantastic, reliable company. they installed our tankless water heating years ago--specifically for heating the water throughout the house as well as our radiant floor heating. they guided us with which model to buy for our needs, and then gave us a very satisfactory experience. wonderful product and they even left that corner of the basement cleaner than before they started. this time they came for an overdue regular cleaning of the system. quick to schedule, on time, and friendly serviceman. extremely happy, and very confident in recommending pyramid to others. Emilia S., 6/1/17 (Angie's List)

They were able to fit us in same day for our AC being out. Fixed it within half an hour. Betsy M., 5/20/17 (Google)

The tech's at Pyramid have always been extremely professional and today was no exception. While I've had a lot of issues with the AC unit Pyramid installed, some of that attributed to the builder of my home, the service has always been top notch. I now have AC restored in time for the next heat wave! Mike Z., 5/17/17 (Facebook)

The service tech arrived ahead of time. We were called by their service dept that due to power outages at some of their earlier customers that day, they were unable to do any work and if we were available, they could come early. That was nice as the service call was originally scheduled for 2pm and they were now there at 12noon. The service was excellent (as always). Pyramid did the initial installation in our home and we are very comfortable with the quality of their work. They fully understand our systems (since they sold them to us and installed them) and know how to keep them running at top performance. Been in our house for 10 years and everything is running great. If you have Carrier equipment, I cannot recommend them enough. I don't know how well they know other furnace/AC brands, but they know Carrier inside and out. David P., 5/15/17 (Angie's List)

I just cant say enough about the high quality of service both from the office of Pyramid to the technician Clay at our home. Clay fixed what another company took over a month to break and left us without heat for over a month. If you need a company with great service upfront and Tech's like Clay working on your issue, please call them, you won't be disappointed Dale V., 5/2/17 (Yelp)

Well we used this company again & guess what!?!? Still great service. Spencer introduced himself as I opened the door, friendly, did a great job. Will certainly use them again. Tracy Y., 4/18/17 (Yelp)

My entire interaction with Pyramid was fantastic. The gentleman who came to the house to give me a quote worked with me to figure out what would work best for my space, and helped me understand what my options were. I got a call soon after from Pyramid to set up the installation, and they called back the next day when an earlier appointment opened up. The guys who took care of the installation did a great job, and talked to me about the operation and features of the system. The followup from the company has been great too. I'm very happy with my choice and the work they've done. Ron M., 4/03/17 (Angie's List)

Maintenance Technician Deon Kishpaugh came to my home today and did a wonderful job servicing my heating & cooling units. He was very conscious about cleaning up after himself and leaving my home the way he found it. He also took the time to explain issues and show me exactly what he was talking about. He offered other services but did not pressure me to get them. Tammy S., 3/20/17 (Yelp)

Deon was very professional, personable and informative. He arrived timely and gave the dog a smile and pat. He explained the furnace tune up in detail and even identified a spider found inside the cabinet! We've always had outstanding service with Pyramid (3 years +) and we'll be using them to install the furnace in our new house later this year. THANK YOU Deon. Laurel W., 3/20/17 (Facebook)

The technician that came on a VERY short notice (same day!) was very knowledgeable of the equipment to be fixed, had an excellent work attitude and good personal communication skills. Very satisfied with this new contact. Carlos M., 3/14/17 (Google)

David spent around 4 hours; his supervisor Randy was there for the last 1/3 of that time. From what I can tell, they did a careful job. They showed me before-and-after pictures of the return ducts, and they definitely cleaned up a lot of dust and dirt. Where I can see into the ducts, they look clean now -- whereas they were pretty dirty before. Karen L., 3/8/17

Keith was great!!! Very neat and organized and diagnosed and repaired my furnace very fast. I would call them again in a heartbeat Rick B., 03/3/17

Very well! Both Jason and David were prompt, courteous, professional, and answered all of our
inane and probing questions. They helped locate and point out a variety of inefficiencies and help us
figure out how best to address the problems. Jeffrey B., 2/20/17

From soup to nuts the professionalism and punctuality of Pyramid was outstanding. From Jennifer at their call center to Spencer our technician, everyone acted promptly, honestly, and were genuinely pleasant to work with. Spencer wore shoe covers without being asked. He quickly diagnosed the problem and corrected it. With past providers, I've been lied to being told I needed new relays or switches. Spencer discovered the problem, showed me we did not need any new parts, fixed the problem, and did so quickly and pleasantly. We will need a new furnace-a/c unit in the next year or two and I know exactly who we will go to for this need -- Pyramid Heating & Cooling! Aaron V., 2/16/17

Pyramid sent a workman out during work hours on a Friday late afternoon. So great he was close by or we would have had to pay an after work hour diagnostic visit. He was very professional, sent in the order for a new motor and gave us and estimate. It took a few days for the motor to arrive at Pyramid and Jennifer from the office was so pleasant to talk to and called us as soon as the motor arrived at Pyramid. She arranged for a speedy delivery and installation. Marilyn W., 2/03/17